Service Areas
Why you rank in one town but not the next
Local rankings shift based on where the searcher is physically standing. Someone in your own town might see you in the top three; someone ten miles away might not see you at all. Same business, same profile, same day. This is far and away the most common source of “my rankings look fine, so why am I not getting calls from over there?” — the rankings you check from your office are the rankings for your office. What helps are real signals tied to those places: reviews from customers who live there, and a page about work you genuinely do there.
What doesn’t work is inventing an address. Registering a location you don’t staff violates Google’s policies, and a suspended profile takes every ranking you’ve built with it — usually discovered in your busiest month.