FAQS

Do I have to pay sales tax?

Currently, only California, Florida, Nevada, New Jersey, and New York residents are responsible for sales tax.

 

What payment methods are accepted?

We currently accept Visa, MasterCard, Discover Card and American Express.  Your credit card statement will show Branded Bull as the charge.

 

Do you accept paypal?

Yes

 

Can I pay by check/money order?

Not at this time.

 

Can I order over the phone>

Yes, call 1888 441 3331

 

What size should I buy?

Please view the sizing page for approximate sizing of all our garments.  All garments inherently vary slightly in sizing from style to style.

 

If I sign up for the email list, will I get spam?

No, we value our customers’ privacy and you will only be contacted by our company.  We do not disclose customer information to any third parties or sell our customer lists.

 

How should I care for my items?

Due to the nature of the materials and washes we use to manufacture our unique garments, it is recommended to air dry items and wash each garment inside out on a gentle wash cycle.  Some items are extremely delicate and should be dry cleaned only.  Please refer to all wash instruction on each garment prior to washing.

 

How do I contact Branded Bull online store customer service?

Branded Bull online support can be reached at the following address or email.

Our hours are Monday-Friday 9am-4pm PST.

Branded Bull

42261 Zevo Dr.

Temecula, Ca 92590

Info@brandedbull.com

Toll free webstore customer support:  1 888 441 3331

 

How do you ship your orders?

Orders within the United States are shipped by the US Postal Service or United Parcel Service.

 

How long will it take to receive my order?

In stock merchandise will usually leave our warehouse within 24 hours of placing your order.  We do not ship on the weekends or holidays.  The amount of transit time depends upon the shipping method chosen at checkout, please consult the UPS or USPS website for shipping transit times.

 

What if an item is out of stock?

Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time.  In such a case, you will be notified by email.  If we must back order an item that is part of a larger order, the items we do have in stock will ship and the backordered item will ship when we have them back in stock.

 

What does (Preorder Only) mean)?

These are items that are not in stock yet and are available to preorder.  This means that you can place your order and we will ship these items to you as soon as we do get them in stock.  We will not charge your card until we have pulled the item and prepared it to be shipped to you.

 

Can I return an item?

Yes.  Please view the shipping & returns page for all our return policies.

 

Is your site secure?

We strive to make you shopping experience as secure as possible.  We use secure socket layer (SSL) protocol, the industry standard for ensuring the security of your electronic commerce transactions.  SSL uses encryption for all personal information in transit over the Internet, including your credit card number, name and address.  This technology is designed to protect your information.